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Questions

Do you digitize everything? (and not just artwork)

We digitize everything, including family photo albums, architectural drawings, building plans, and other flatwork forms. We also shoot sculptures and products of all sizes. Please call the studio if you have any questions concerning your job.

How can I talk to DCLA in person?

Call or text Ed at (213) 819-9474 for inquiries or to arrange a drop-off.

How do I pay my bill?

DCLA will send an invoice to your email address from a third-party company called Freshbooks.

You can conveniently make payments at Freshbooks using debit or credit cards.

Zelle and personal checks are also possible payment methods.

What is your standard turnaround time?

The standard turnaround time for any job is 3-5 business days.

How much do I pay for a rush job?

There is an additional 100% fee for same-day service and 75% for next-day service.

How much does a Single Capture cost?

Single-Captures costs $50 per piece, with a minimum job consisting of 3 pieces.

If you’d like your work shot on-site, there is an additional travel/location fee of $150.

DCLA offers a 10% discount for projects involving ten or more pieces.

And as a special welcome, first-time clients will receive 10% off their initial bill.

How much does a Multi Capture cost?

The cost of Multi-Captures depends on the final file size. You can find the price list on my website at https://digitalcapture.la/multi-captures/

If you’d like your work shot on-site, there is an additional travel/location fee of $250.

DCLA offers a 10% discount for projects involving ten or more pieces.

And as a special welcome, first-time clients will receive 10% off their initial bill.

How do I receive my finished files?

DCLA will send your finished files to your email address via WeTransfer, including a download link.

This link will remain active for 30 days, but we suggest you download your files as soon as possible.

Are all of my files color-corrected before delivery?

Yes, all files are color-corrected and cropped according to the client’s specifications before delivery.

Do I pay extra when you're work on-site or on location?

An additional fee of $150 applies to shooting Single-Captures on-site and $250 to shooting Multi-Captures on-site.

Where do I park once I have arrived?

Once you enter the parking lot, look for our green building, numbered 834, in the back.

If this is your first visit, please call or text the studio at (213) 819-9474 once you are nearby so we can provide additional assistance.

Where do you suggest I get my fine art prints made after Multi Captures have been completed?

Digital Capture LA co-exists in the exact location as our good friends at POV Fine Art Printing Studio.

Their competent team can answer any questions you have about printing your artwork.

They may be found at fineartprinting.la

Do you ever use and then bill for a photo assistant?

I only use a photo assistant for large or complicated jobs. I always verify the extra expense before the job begins.

Ed Glendinning

[email protected]

(213) 819-9474